Delivery history

Staff with the View communication delivery permission can view the message delivery history for any member. This shows a log of every message Cadence has attempted to send - one row per attempt.

What each row shows

• Channel - email, SMS, or push notification.
• Provider - the sending service used (for example, Postmark for email or Twilio for SMS).
• Status - whether the message was queued, sent, or failed.
• Message content - the plain text content of the message.
• Provider detail - a reference ID or error summary from the sending provider, useful when investigating a failed send.

Investigating a failed message

1. Open the member’s profile and go to their message history.
2. Find the relevant message by approximate time and channel.
3. If the status is Failed, check the provider detail for an error summary - this usually indicates whether the issue is with the member’s contact details or your organisation’s provider configuration.