Staff with the View communication delivery permission can view outbound message history on a member profile or household profile.
Finding messages
Section titled “Finding messages”Use the Communication tab on the member or household you are helping.
- Search matches message titles and, on a household profile, member names.
- Channel narrows the list to email, SMS, or push notifications.
- Status narrows the list to queued, sent, delivered, read, failed, or bounced rows.
Use Previous and Next when there are more than one page of results.
Investigating a failed message
Section titled “Investigating a failed message”- Open the member or household profile and go to the Communication tab.
- Filter by Status if needed, or search by member name or message title.
- If the status is Failed or Bounced, click to open the message for further info.