Vouchers

Vouchers are bookable credits you issue to a member or household. Redeeming a voucher creates a casual enrolment at no charge - useful for makeup classes, complimentary visits, or other credits your organisation tracks outside normal tuition.

Makeup absences can also auto-issue vouchers. See Makeup enrolments for that flow.

Note

Configuring voucher types needs permission to view and manage voucher types (Setup → Vouchers). Issuing vouchers needs permission to add vouchers. Booking with a voucher needs Can redeem vouchers at checkout or via staff tools.

Voucher types

A voucher type is the template your team issues a voucher from.

1. Open Workspace Settings → Vouchers.
2. In Voucher types, select Add Voucher.
3. Fill in:

Field	Meaning
Name	What staff see when issuing the voucher.
Description	Optional notes for your team.
Default uses	Suggested number of redemptions when issuing (at least 1).
Issue to	Member, Household, or Member or household - where staff may issue this type.
Default expiry (optional)	Days or months after issue, used when staff leave expiry blank.
Tag enrolment with	Enrolment labels applied when the voucher is redeemed (for example a custom Scholarship label).
Restrictions	Optional allowlists for locations, sports, programs, categories, or levels. Empty means all.

4. Select Save.

Tip

Category restrictions include child categories. If you restrict to a parent category, activities under its children still qualify.

Issuing a voucher

From a member

1. Open the member and find the Vouchers card on Overview.
2. Select Issue voucher.
3. Choose a Voucher type that allows member issue.
4. Adjust Uses, optional Expiry, and an optional Note.
5. Select Save.

From a household

1. Open the household.
2. Use the Vouchers summary on Overview, or open the Vouchers tab.
3. Select Issue voucher.
4. Choose a type that allows household issue, set uses and expiry, then save.

Only voucher types whose Issue to setting matches the workspace appear in the list. Issued vouchers belong to either a member or a household - never both.

When you leave expiry blank, Cadence applies the type’s default expiry if one is configured.

Editing and deleting issued vouchers

Edit Uses, Expiry, and Note from the vouchers panel. Uses cannot drop below the number already redeemed.

Delete a voucher only when none of its uses have been redeemed. Makeup-generated vouchers show a Makeup badge so staff can tell them apart from hand-issued credits.

Booking with a voucher

1. From the vouchers panel, select Book (on a household voucher, pick which Member is attending, then continue).
2. Cadence opens checkout with the household, member, and voucher already selected.
3. Choose the activity (and session when required). Restrictions on the voucher filter which activities are eligible.
4. Confirm checkout. Cadence creates a casual enrolment at $0 and records the redemption.

The checkout line shows a Voucher badge and remaining uses. Voucher lines do not use a fee schedule or discount controls.

Labels configured under Tag enrolment with (on the type, or overridden on the issued voucher) are applied to the enrolment when it is created. Makeup vouchers always include the built-in Makeup label as well.

Voucher statuses

Issued vouchers appear as:

Status	Meaning
Active	Has remaining uses and is within its valid window.
Depleted	All uses have been redeemed.
Expired	Past its expiry date.
Type archived (still redeemable)	The type was archived; remaining uses still work.

Toggle Show inactive on the member or household vouchers panel to include depleted and expired vouchers.

Common problems when redeeming

Cadence blocks redemption when the voucher is expired or depleted, belongs to a different member or household, fails a restriction (location, sport, program, category, or level), or would exceed an enrolment label capacity limit. Fix the mismatch, choose another activity, or issue a fresh voucher as needed.