Settlements

Cadence Payments settles card and PayTo collections into settlement accounts you control. Open Settings → Billing → Settlements in the staff portal to manage entities, verify payout bank accounts, and set routing rules.

Caution

Most organisations should run on one legal entity and one settlement account. Add another entity only when a separate legal entity must receive fees directly.

Payment processor

Your organisation uses Cadence Payments (Monoova under the hood). You cannot add, edit, or remove processors in the staff portal. The statement descriptor (how charges appear on customer bank statements) is read-only; contact Keja support if you need a change.

Entities and onboarding

Each entity is a separately onboarded legal business (company, sole trader, and other supported kinds). To receive card and PayTo payments:

1. Create an entity and complete hosted business onboarding with our payments partner.
2. Wait for Cadence approval after hosted KYC completes.
3. Create a settlement account for that entity.
4. Verify a payout bank account so funds can settle there.

Until an entity is active, approved by Cadence, and has a verified payout destination, its settlement accounts are not routable and checkout cannot allocate to them.

Routing precedence

When a charge is posted, Cadence resolves the settlement account in this order:

1. Walk the category tree from the activity’s category up to the base category. If a category routing rule matches, use that account for the activity’s location.
2. If the activity has a location, use the location default settlement account when set.
3. Use your organisation’s default settlement account.

Configure default, location, and category routing on the Settlements page. Only routable settlement accounts appear in routing pickers.

Example

Mapleridge Sports has two locations (Mapleridge East and Mapleridge West) and a recreational category tree. They set a default settlement account for the organisation, location defaults for each site, and a category rule on Recreational so East and West can settle to different accounts. Competitive programs can use a separate category rule.

Child categories inherit routing from parent category rules when no more specific rule exists.

Guardian payment splits

When automatic collection runs, charges use each household default payment method (card or PayTo). Staff can set, change, or clear the default on the family Billing tab without unlinking the instrument.

If a guardian in a split lacks a valid method, your organisation’s policy controls the run (block the run or process available splits only). Configure this under organisation enrolment settings.

Supported methods

Cadence Payments supports card and PayTo through a hosted integration. Cash, charge to account, and EFTPOS do not settle through settlement accounts. Staff never enter Stripe, Westpac, or other processor API keys in Cadence Sports.