Communication Templates Reference

Cadence dispatches templated communications (email, SMS, push notifications) in response to global action keys. Each action key defines when it fires, who receives the notification, and the structured variables available for rendering the templates.

Templates & Action Keys

• Message participants (activity_staff_message)

  Staff-composed message to activity participants, guardians, or instructors.

• Enrolment Confirmation (enrollment_confirmation)

  Sent when a member is enrolled in an activity.

• Makeup Voucher Generated (makeup_voucher_generated)

  Sent when a makeup voucher is auto-generated after an excused absence.

• Member Welcome (member_welcome)

  Sent when a new member is welcomed.

• Payment Failed (payment_failed)

  Sent when a payment reaches a terminal failed state.

• Payment Received (payment_received)

  Sent when a payment is recorded for a family.

• Split Collection Blocked (payment_split_collection_blocked)

  Sent when a split guardian lacks a payment method.

• Split Collection Partial (payment_split_collection_partial)

  Sent when only some guardians in a split configuration are successfully charged.

• Policy Accepted (policy_accepted)

  Sent when a policy is accepted (family or member).

• Session Cancelled (session_cancelled)

  Sent when an activity session is cancelled.

• Your session is covered (session_cover_away_instructor)

  Sent to the away instructor when a cover is assigned or removed.

• You are covering a session (session_cover_covering_instructor)

  Sent to the covering instructor when a cover is assigned or removed.

• Instructor cover (session_cover_families)

  Sent to families when an instructor cover is assigned or removed.

• Session Reinstated (session_reinstated)

  Sent when a previously cancelled class session is reinstated.

• Upcoming enrolments summary (upcoming_enrolments_summary)

  Planned: summarise upcoming enrolments for a household. Not dispatched yet.

• Voucher Expired (voucher_expired)

  Sent when a voucher has expired.

• Voucher Expiring (voucher_expiring)

  Sent when a voucher is nearing expiry.

• Voucher Issued (voucher_issued)

  Sent when a voucher is issued to a member or household.

• Voucher Redeemed (voucher_redeemed)

  Sent when a voucher is redeemed for a class booking.

• Waitlist offer accepted (waitlist_offer_accepted)

  Sent when a family accepts a waitlist spot offer.

• Waitlist offer declined (waitlist_offer_declined)

  Sent when a family declines a waitlist spot offer.

• Waitlist spot offered (waitlist_spot_offered)

  Sent when a waitlist spot becomes available for a member.