Template placeholders

When writing message templates, you can include dynamic values using double curly braces - for example, Hello {{member_name}}.

The same placeholders are available in both the email subject line and the email/SMS body, except where noted.

Note

If an email template has no subject line set, Cadence will fall back to a default subject for your organisation.

Available placeholders by message type

Message type	Available placeholders	Notes
Enrolment confirmation	member_name, activity_name, family_name, tenant_name	Sent when a member is enrolled.
Payment received	amount, payment_date, family_name, tenant_name	payment_date is formatted as a date.
Payment failed	amount, family_name, tenant_name, payment_id, failure_reason	failure_reason is drawn from the payment gateway where available.
Payment authorisation reminder	family_name, tenant_name	Sent to guardians who haven’t yet authorised a payment arrangement.
Policy accepted	member_name, policy_name, tenant_name, family_name	family_name is only included for family-scoped policies.
Member welcome	(none currently available)	This message type exists and can have a template assigned, but no dynamic values are passed yet. Use static copy only.

Tip

If a placeholder isn’t listed for a message type, don’t use it - unknown placeholders will simply be removed from the sent message, which can produce awkward copy.